With the advent of 5G era, the emergence of new data streams such as AR/VR, from operators to service providers, the competition in the telecom industry is becoming increasingly fierce. Automation tools have become an important grasp for operators' strategic digital transformation.
Automation tools can make it easier for telecom companies to manage their back-office operations and the processing of numerous repetitive, rule-based tasks. It can effectively reduce operating costs, bring higher efficiency and accuracy for telecom work, improve customer experience, and improve customer satisfaction. At the same time, it helps to free up front and back office employees from these repetitive tasks, so that they can complete higher value-added work.